Patient Care Coordinator and your first point of contact at MindHealth Psychiatry. Cael helps new patients get scheduled, answers questions about what to expect, and makes sure everything is in place before your first visit.
Booking new-patient and follow-up appointments across Salem, Newberg, Vancouver, and telehealth. If the online calendar doesn’t show what you need, call, we often have flexibility that isn’t published.
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What to expect
Walking you through how a first visit works, how long it takes, what to have ready, and what happens afterward, so nothing about the process is a surprise.
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Patient portal support
Help with portal sign-in, messaging Lavena, completing forms, or finding your visit notes. If something in the portal isn’t working, call.
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General questions
If you’re not sure who to ask, ask me first. I’ll either answer it or get the right person involved.
A note on scope
What I won’t do.
I’m not a clinician, so I can’t answer medical questions, recommend medications, or speak to anything that requires Lavena’s clinical judgment. If you have a question about your treatment, message her through the patient portal, or I’ll get it to her if you’re calling.
If you’re in crisis, please call or text 988 or call 911. Our office isn’t equipped for crisis care, and you’ll get faster help that way.
Most new-patient appointments are available within a few days. I’ll verify your insurance benefits before the first visit so we can quote your out-of-pocket cost up front.
