Practice manager and your first point of contact at MindHealth Psychiatry. Scheduling, insurance verification, records requests, billing — the operational backbone that keeps the practice running smoothly for every patient.
Booking new-patient and follow-up appointments across Salem, Newberg, Vancouver, and telehealth. If the online calendar doesn’t show what you need, call — we often have flexibility that isn’t published.
02
Insurance verification
Verifying your benefits before your first visit so there are no surprises. We’ll tell you what your copay will be, whether your plan needs a referral, and how mental-health benefits work under your specific policy.
03
Billing & payments
Statements, payment plans, HSA / FSA setup, Good Faith Estimates, and superbills for out-of-network reimbursement. If something doesn’t look right on a bill, this is who to ask.
04
Records & releases
Processing records requests, releases of information to outside providers, and any paperwork required by your insurance, employer, or school.
05
Patient portal support
Help with portal sign-in, messaging Lavena, completing forms, or finding your visit notes. If something in the portal isn’t working, call.
06
General questions
If you’re not sure who to ask — ask me first. I’ll either answer it or get the right person involved.
A note on scope
What I won’t do.
I’m not a clinician — so I can’t answer medical questions, recommend medications, or speak to anything that requires Lavena’s clinical judgment. If you have a question about your treatment, message her through the patient portal, or I’ll get it to her if you’re calling.
If you’re in crisis, please call or text 988 or call 911. Our office isn’t equipped for crisis care, and you’ll get faster help that way.
Most new-patient appointments are available within about two weeks. I’ll verify your insurance benefits before the first visit so we can quote your out-of-pocket cost up front.
